Frequently Asked Questions

Do you take insurance?

No, we are not in network with any insurance companies. Upwell Advisors is a therapy concierge company and does not provide clinical services directly.

Can I do telehealth sessions?

Our coaching and companion services are in-person only.  However, some of the Independent Professional Clinicians that we refer to may agree to a combination of in person and remote sessions only for clients residing within the state of New York.

Are you available after hours?

If you are working with a Sober Companion, Life Guide or Wellness Coach, then they may be present with you for part of all of the day.  If you do not have 24 hour in person support, then you can reach out to the Therapy Concierge Desk in order to leave a message for a team member.

Do you work with children, adolescents, young adults and adults?

We work with clients who are ages 13+ and collaborate with highly vetted Licensed Independent Practitioners who specialize in these various age groups.

Are you able to work with couples and families?

Upwell Advisors believes in working with entire family systems for the most comprehensive recovery from mental health and Substance Use Disorders.  Family wellness outcomes also improve when these goals are addressed together.

What is the monthly fee for Upwell Advisors Services?

Please contact us directly for accurate pricing.  Our services vary depending on which of our three tracks that a client is attending and are also individualized: Crisis and Stabilization, Personal Growth or the Wellness Track.

Do I need to live in New York City to work with Upwell Advisors?

If you do not live in New York City, our Therapy Concierge Desk is able to coordinate logistics for you to arrange staying in a hotel or short-term rental.  It is required that you are in New York City in order to attend one of our three care tracks: Crisis and Stabilization, Personal Growth and the Wellness Tracks.  Otherwise, we would only be able to provide Case Management services outside of New York City.

What types of addiction and mental health conditions do you work with?

Upwell Advisors is able to support clients who have Substance Use Disorders, process addictions, eating disorders, mood disorders, thought disorders and personality disorders. We are also able to work with individuals who may not have a clinical diagnosis, but who would like to optimize their mental and physical wellness.  We are not the best fit for clients who have Pervasive Developmental Disabilities.